Orderding & Shipping

To place an order, simply view the item you wish to purchase, select any desired options, then click add to cart, and proceed to checkout.

We offer UPS Ground shipping. Due to the size of our items delivery timeframes may vary; typically, orders are delivered within 3-5 days on the east coast and 7-9 days on the west coast.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Learn more at our Return Policy

To start a return, you can contact us at returns@colecade.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Account & Technical

To reset your password, go to the login page and click on "Forgot Password." Follow the instructions to reset your password.

Still Need Help?

If your question isn't answered here, please feel free to contact our support team at info@colecade.com or visit our contact us page.